TERMS OF BUSINESS

1. Agreement Formation

By ticking “YES” on the Appointment Booking form or TRTP Client Intake form, the Client confirms acceptance of these Terms. This Agreement becomes legally binding on the date the form is submitted.

2. Nature of Services

Services are educational and coaching-based in nature and are provided from Western Australia, Australia. They are not medical, psychological, psychiatric, or health services.

The Coach is not a licensed psychologist, psychiatrist, medical practitioner, or regulated health professional in the United States, Canada, or any other foreign jurisdiction.

Coaching is not a substitute for medical or mental health long term treatment. Clients experiencing severe mental health symptoms, crisis, or suicidal ideation must seek appropriate medical support immediately.

3. Client Responsibility

The Client acknowledges they are voluntarily participating and are responsible for their own decisions, actions, and results.

Clients located outside Australia are responsible for ensuring they are legally permitted to receive coaching services in their jurisdiction.

4. Fees & Payment

All fees are payable in advance unless otherwise agreed. Payment Plans may be offered on a case-by-case basis at the Coach’s sole discretion. Failure to make payment may result in suspension or termination of services. The Coach may change fees with written notice.

5. Cancellations

At least 24 hours’ notice is required to reschedule an appointment.

Late cancellations and no-shows will result in the session fee being charged or the session being forfeited, depending on the payment structure.

Refunds apply only to unused prepaid sessions unless otherwise agreed in writing. The Coach may terminate services at any time, with refunds issued for any unused prepaid fees.

6. Confidentiality

All client information is treated as confidential and handled in accordance with Australian privacy law. Confidential information may be disclosed where required by law or where there is a serious risk of harm.

7. Limitation of Liability

To the maximum extent permitted by law:

• The Coach’s total liability for any claim arising out of or relating to the services is limited to the total fees paid by the Client.

• The Coach is not liable for indirect, consequential, incidental, or special damages, including loss of income, business, opportunity, or reputation.

• The Client releases and indemnifies the Coach against claims arising from the Client’s misuse of services or failure to seek appropriate medical care.

Nothing in these Terms excludes rights under Australian Consumer Law that cannot be excluded.

8. International Clients

Services are provided exclusively from Western Australia.

Clients residing outside Australia agree that Australian law governs the coaching relationship and acknowledge that the Coach does not submit to the jurisdiction of foreign courts.

Clients agree not to commence proceedings in the United States of America or any other foreign jurisdiction.

9. Governing Law & Jurisdiction

This Agreement is governed exclusively by the laws of Western Australia, Australia.

The Client irrevocably agrees that:

• Any dispute, claim, or controversy arising out of or relating to this Agreement or the services provided shall be submitted exclusively to the courts of Western Australia, Australia.

• The Client waives any right to commence proceedings in any jurisdiction outside Western Australia.

• The Client agrees not to bring any claim in the courts of the United States of America or any other foreign jurisdiction.

The parties agree that mediation, if required, shall occur in Western Australia (including by video conference where agreed), and any court proceedings shall be commenced solely in Western Australia.

10. Insurance & Jurisdictional Limits

The Client acknowledges that services are provided from Australia and that the Coach’s professional indemnity insurance applies subject to its policy terms and territorial limitations.

11. Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force.

12. Entire Agreement

These Terms constitute the entire agreement between the parties and supersede prior discussions or representations.

Website Terms and Conditions

1. Introduction Welcome to www.thechoicewithin.com (“Website”). These Terms and Conditions govern your use of this Website. By accessing or using this Website, you agree to these Terms in full. If you do not agree with any part of these Terms, please discontinue use immediately.

2. No Medical or Therapeutic Advice The content on this Website, including information about trauma-aware mindset coaching and The Richards Trauma Process (TRTP), is for educational and informational purposes only. The Choice Within provides coaching services; it does not provide medical, psychological, or psychiatric advice, diagnosis, or treatment. These services are not a substitute for professional mental health care. Always consult a qualified health provider for medical conditions or mental health emergencies.

3. Intellectual Property Unless otherwise stated, The Choice Within owns all intellectual property rights in content on this Website. You may view or print pages for your personal, non-commercial use only. You may not republish, sell, or duplicate any material from this Website without prior written consent.

4. User Conduct You agree to use the Website responsibly and lawfully. You must not:

• Damage or impair the Website’s functionality or accessibility.

• Transmit malicious software, viruses, or engage in any fraudulent, unlawful, or harmful activity.

5. External Links This Website may include links to third-party websites. The Choice Within does not control and is not responsible for the content, privacy practices, or policies of these sites. Links are provided for convenience only and do not constitute endorsement.

6. Limitation of Liability To the maximum extent permitted by the Australian Consumer Law (WA), The Choice Within makes no representations or warranties regarding the Website or its content. You agree that your use of this Website is at your own risk. The Choice Within is not liable for any loss or damage arising from reliance on information provided here.

7. International Visitors If you are accessing this Website from outside Australia, please note that services, legal rights, and regulations may differ in your location. By using this Website, you agree that any access, use, or reliance on the content is subject to the laws of Western Australia, and any disputes will be resolved in the courts of Western Australia.

8. Governing Law and Jurisdiction These Terms are governed by the laws of Western Australia. You submit to the exclusive jurisdiction of the courts of Western Australia for any disputes arising from use of this Website.

Privacy Policy

1. Our Commitment to Privacy The Choice Within is committed to protecting your privacy. We collect and handle personal and sensitive information in accordance with the Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth).

2. Information We Collect We collect information necessary to provide trauma-aware coaching and TRTP services, including:

• Personal Information: Your name, email address, and contact details.

• Sensitive Information: Health history, emotional well-being data, and trauma history shared during our professional engagement.

3. Use and Disclosure (ICF & Research) As outlined in our Terms of Business, we use your information for the primary purpose of coaching. By engaging our services, you acknowledge the following secondary uses:

• ICF Registration: Your name and email may be shared with the International Coaching Federation (ICF) for accreditation and audit purposes.

• Research: We may use de-identified data (data that cannot be traced back to you) for the purpose of TRTP research and service improvement.

• Legal Requirements: We do not disclose identifiable information to third parties without consent unless required by law to prevent a serious threat to life or safety.

4. Data Security We take all reasonable steps to protect your data from unauthorised access. Digital records are stored on secure, password-protected systems. Sensitive information is managed with the high level of confidentiality required by the ICF Code of Ethics.

5. Access and Corrections You have the right to request access to the information we hold about you or to withdraw your consent for ICF logging or TRTP research at any time.

6. Governing Law This policy is governed by the laws of Western Australia.